AU Small Finance Bank Limited is a scheduled commercial bank in India that was established in 1996 as AU Financiers (India) Ltd, a car finance firm, and converted to a small finance bank on April 19, 2017.
AU Small Finance Bank helps low- and middle-income people, as well as micro and small enterprises, who have little or no access to traditional banking and finance channels. Loans, deposits, and payment goods and services are all available through the bank.
Charges & Validity of FASTag
The validity of a Full KYC FASTag is indefinite, but a minimal KYC FASTag is only valid for two years. Only one year from the date of issuing may a minimum KYC FASTag be recharged. Customers are encouraged to visit an AU Bank branch to get their minimal KYC tag replaced with a full KYC FASTag at no cost.
| Tag Class | Description | Amount in Rupees (Inclusive of taxes) |
| 4 | Car / Jeep / Van | 100 |
| 4 | TATA Ace and similar mini Light Commercial Vehicle | 100 |
| 5 | Light Commercial Vehicle / Mini Bus | 100 |
| 6 | Bus 3 Axle | 100 |
| 6 | Truck 3 Axle | 100 |
| 7 | Bus 2 Axle / Truck 2 Axle | 100 |
| 12 | Tractor / Tractor with trailer / Truck 4/ 5/ 6 Axle | 100 |
| 15 | Truck 7 Axle and above | 100 |
| 16 | Earth Moving / Heavy Construction Machinery | 100 |
Tag Security Deposit Fee
| Tag Class | Description | Tag Colour | Amount in Rupees |
| 4 | Car / Jeep / Van | Violet | 200 |
| 4 | TATA Ace and similar mini Light Commercial Vehicle | Violet | 200 |
| 5 | Light Commercial Vehicle / Mini Bus | Orange | 300 |
| 6 | Bus 3 Axle | Yellow | 400 |
| 6 | Truck 3 Axle | Yellow | 500 |
| 7 | Bus 2 Axle / Truck 2 Axle | Green | 400 |
| 12 | Tractor / Tractor with trailer / Truck 4/ 5/ 6 Axle | Pink | 500 |
| 15 | Truck 7 Axle and above | Blue | 500 |
| 16 | Earth Moving / Heavy Construction Machinery | Black | 500 |
How to Apply for AU Small Finance Bank FASTag
NETC FASTag can be used by existing customers as well as non-AU Bank customers. Apply online for FASTag with AU Bank by following the steps given below:
- Visit AU Bank’s NETC FASTag page and click on Apply now.
- Select from the two options – AU Bank customer / AU Bank non-customer.
- Enter your mobile number, vehicle registration number and other personal details.
- Upload the VC4 Registration Certificate (RC copy).
- Generate and enter a one-time password (OTP) to Submit.
- Pay the fees, and your FASTag will be assigned.
You will receive a FASTag at the address mentioned in the form within a few days. You can then paste it on your windscreen from inside the vehicle and pay electronically at a toll plaza.
Documents required for AU Small Finance Bank FASTag
For full KYC FASTag issued at AU Bank’s branches:
- Signed FASTag application form with passport size photograph of the applicant.
- Registration Certificate(RC) of the vehicle.
- Valid driving license of the applicant (not applicable for existing customers with a Savings or Current Account).
- KYC document of the driver (in case of a corporate application).
- Board Resolution Approval Letter (in case of a corporate application).
For minimum KYC FASTag issued at AU Bank Branches/Online:
- Registration Certificate (RC) of the vehicle
- PAN Card of the applicant
- Valid driving license of the applicant (only DL number & DL validity date to be mentioned)
- Signed FASTag application form with passport size photograph of the applicant (if purchased from a branch)
What is the procedure for recharging the AU Small Finance Bank FASTag?
You can recharge your NETC FASTag through either of these ways:
AU 0101 App via UPI–
- Log in to your AU 0101 App and tap on ‘BHIM UPI’
- Tap on Send Money
- Enter Payee UPI ID and tap on Payee Name. Your payee UPI ID would be netc.vehicle number@aubank (For instance. Payee UPI ID would be netc.mh02ay1234@aubank if your registered vehicle no. is MH02AY1234).
- Enter the amount for recharge and remarks and tap on ‘Next’.
- Confirm your details and tap on Proceed.
- Enter your MPIN and complete your payment.
FASTag Customer Portal–
- Login to AU Bank’s Customer Portal with the username and password sent to your registered mobile number.
- Click on ‘Reload’
- Select Payment Mode (Debit Card, Credit Card, NetBanking)
- Enter the recharge amount
- Click on ‘Proceed’ to complete your payment
Recharging AU Small Finance Bank FASTag through UPI
Any BHIM UPI enabled Mobile App–
- Open any UPI enabled mobile app like Google Pay or PhonePe.
- If you are using Google Pay: Tap on ‘New Payment’ and select ‘UPI ID’ .
- If you are using PhonePe: Tap on ‘To Contacts’, then tap on the ‘+’ sign at the RHS bottom, and select ‘BHIM UPI ID’ to add BHIM UPI ID.
- Enter Payee UPI ID and tap on ‘Verify’. The payee’s name will auto-populate. (Payee UPI ID would be netc.mh02ay1234@aubank if your registered vehicle no. is MH02AY1234).
- Enter the amount for recharge and your remarks.
- Select the bank account and tap on ‘Send’.
- Confirm your UPI Passcode to complete your payment.
What is the FASTag Helpline Number for AU Small Finance Bank FASTag?
In case of any other FASTag related queries, you can:
- Their helpline number is 1800-258-7300.
- You can write an email to customercare@aubank.in.
- You can check your FASTag balance by giving a missed call to 9594-744-440 from your registered mobile number.
Benefits of AU Small Finance Bank FASTag
- Cashless payment: No cash payment is required and the hassles of carrying exact change are eliminated. The tag uses Radio Frequency Identification (RFID) technology for electronic payments.
- Wide coverage: The NETC FASTag program is active at toll plazas across the country.
- Instant SMS alert: An instant SMS alert is sent to your registered mobile number after the payment is made. You also get alerts on low balance so you can recharge on time.
- Easy FASTag recharges online: You can recharge your FASTag on the AU 0101 App with UPI or via the FASTag customer portal using Credit Card, Debit Card or through any UPI enabled Mobile App.
- Manage online: Track your spends/download statements, etc., through AU Bank’s FASTag customer portal.
How to disable a FASTag account in the event that the car is stolen?
Notify the Bank as soon as possible if your tag/vehicle has been damaged or lost by contacting 1800 258 7300 or visiting your local bank branch, and request that the tag be blacklisted so that no more transactions are permitted on the FASTag. The balance on your FASTag account will be frozen. You can apply for a new FASTag and have the balance transferred to the new FASTag account, or you can make a request to remove the balance.